Grievance Redressal

We are committed to addressing user concerns promptly and fairly. This policy outlines how to file a grievance and our resolution process.

1. Grievance Officer

2. Types of Grievances

You may file a grievance regarding:

• Content accuracy or cultural misrepresentation
• Privacy concerns or data handling
• Copyright or intellectual property issues
• Offensive or inappropriate content
• Technical issues affecting website use
• Violations of our Terms of Service
• Any other concerns related to our website

3. How to File a Grievance

Submit your grievance via:

• Email: grievance@mithilauniverse.com
• Contact Form: Contact Us (select "Grievance" as subject)

Please include:

• Your name and contact information
• Detailed description of the grievance
• Relevant URLs or page references
• Supporting documentation (if applicable)
• Desired resolution

4. Resolution Process

1. Acknowledgment (1-2 business days): We confirm receipt of your grievance
2. Investigation (3-5 business days): We review the matter thoroughly
3. Response (7 business days): We provide our findings and proposed resolution
4. Resolution (varies): We implement the agreed-upon solution

5. Escalation

If you're not satisfied with the resolution:

• Request escalation to senior management
• Provide additional information or concerns
• We will review the matter again within 7 business days

6. Contact Information